ARTEOR WITH NETATMO Frequently Asked Questions

Amazon Alexa is unable to control a connected product in your home. Check that your Arteor with Netatmo system is still connected to the internet: launch your Home & Control App and check that the selected command is available from your screen. If your system is disconnected, see FAQ “The Gateway power outlet of my Arteor with Netatmo system is disconnected, what can I do? ” If your product is unavailable, see FAQ “A product appears “unavailable” in the application, what does this mean?” If you have recently changed your Legrand user account password, you may need to deactivate the Amazon Alexa App skill and re-pair the account.

Arteor with Netatmo products have an IP 21 protection rating which protects against condensation and makes it possible to install them in bathrooms and wet rooms. Arteor with Netatmo range wireless switches and wired switches are, among other things, compatible with adapters from the Plexo range: 069580, 069579, 069582. Arteor with Netatmo power outlets are not compatible with Plexo adapters but can be adapted to the surface-mounting frames from the traditional Arteor ranges. Let’s not forget that if you are in a damp environment, it is imperative to comply with grounding conductor implementation diagrams.

The connected light switch is compatible with any type of load with power between 5W and 300W. With LED type bulbs, check that the load is “dimmable” (i.e. can be dimmed) before connecting it to the switch. Always wire the bleeder upstream from the load so that the switch works correctly. Before activating the switch’s dimmer option in the App, make sure that the load is “dimmable”( i.e. that it can be dimmed).

No, Arteor with Netatmo products and the Home + Control App are not compatible with the MyHome & MyHomePlay systems. For any advice about an extension or replacement, please contact the Consumer Service Department or Customer Relations Department.

You can control connected power outlets, light switches and micromodules with your Google Assistant. It is not yet possible to control your roller shutters. This feature will be available soon.

It is possible to control connected power outlets, light switches and micromodules via Amazon Alexa and your Amazon Echo or compatible speakers. Amazon Alexa doesn’t currently allow control of roller shutters.

Yes, it is possible to connect an Internet Router to a connected socket. However, in order to subsequently avoid turning off this socket, which would lead to a lost Internet connection, we encourage you to configure the connected socket to which the Router is connected as the “Router” socket in the Home + Control application.

In the event that you have several Arteor with Netatmo connected installations paired to the same Legrand user account, all of your installations connected switches and power outlets can be accessed from Google Assistant without differentiating between your installations. If you want to control an Arteor with Netatmo” connected installation individually with Google Assistant, you must pair the Google Assistant with a Legrand user account that is only linked to this installation.   From the Home + Control App, you must:

• Either create a new Legrand user account that will only be paired to this installation. Go to settings in the Home + Control App and invite yourself to share this connected installation on another Legrand account with an address that is not currently used. See the FAQ “How can I share my access to the installation with other users?”.

Or remove access to the other installations paired to this account and only keep the installation that you want to control with Google Assistant. Select the home in the App that you want to remove and in settings, select “Manage my guests”, then remove the account by tapping on the corresponding cross next to the linked email address.

If you have several Arteor with Netatmo connected systems paired to the same Legrand user account, all the connected switches and power outlets of your systems will be accessible via Amazon Alexa without distinguishing between your systems. If you want to individually control a Arteor with Netatmo connected system via Amazon Alexa, you need to pair a Legrand user account that is linked only to this system. Via the Home + Control App, you need to:

• Either create a new Legrand user account that will be paired only to this system.

Go into the settings of the Home + Control App, create a new account (new e-mail address) and share this connected system. See FAQ “How do I share my access to the system with other users? ”

• Or remove access to other systems paired to this account and keep only the system that you want to control with Amazon Alexa.

In the App, select the home that you want to remove: in settings, select “Guest management”, then delete the account by selecting the paired e-mail address.

You have 4 pre-set alerts in your Home + Control App: “Low Battery”, “Forgotten light”, “Product unreachable”, “Gateway power outlet disconnected”. It is not possible to configure alerts other than those offered by Arteor with Netatmo.

It is possible to download your consumption tracking data for detailed analysis using the Home + Control Web application settings: https://homecontrol.eliotbylegrand.com

You can move a wireless switch at any time and put it in another room. Just ensure that the wireless switch is installed less than 10 metres from the closest Arteor with Netatmo wired product. To ensure that the wireless switch is close to the installation, keep it in the desired location and test it works before fixing it.

Yes, it is possible to put the micromodule in the Legrand 67 mm diameter DCLs.

Yes, you can simultaneously connect to your installation via several different smartphones.

Yes, your personalised Wake up/Sleep/Home/Away scenarios can be accessed immediately from Google Assistant, you do not need to create them again. You only have to say “OK Google, activate the sleep scenario”, for example, and all the lights in your home will turn off.

Amazon Alexa doesn’t currently allow roller shutter management.

This may happen if your Internet router’s default settings have been modified. Refer to your router’s manual and follow the instructions: 1) In the Internet browser on your computer, type in the router’s local address, in the following form http://192.168.x.x (e.g. http://192.168.1.1). This is shown in the router manual. 2) Sometimes a username and a password are requested. With most routers these are "admin" and "admin". Otherwise refer to your manual. 3) You can now access your router’s configuration interface. 4) Try to assign a fixed IP address to the gateway power outlet Control by entering its MAC address (How do I find my product’s MAC address or serial number?). If you have an Android smartphone, you can also assign a fixed IP to the smartphone.​

No, the Home + Control application (iOS and Android) which controls “Range”with Netatmo products is completely free. Similarly, all related services and features are free and do not require any subscription. However, an Internet connection and Wi-Fi via your Internet router is required.

All users sharing access to an installation have the same access rights and all rights in terms of modifications to the installation. They can all see the list of other users called guests. Go to the Home + Control application settings and select “Manage my guests”.

Check the quality of your smartphone’s Internet connection and that you are connected to the Wi-Fi. If the network is slow, detecting products may take time (a maximum of 30 seconds). You can also go to the next step and place the products manually later via the application settings, by selecting “Manage my home”> “Products not assigned to a room”.

Updating products is done automatically as long as your installation is connected to the Internet.

On your iPhone, iPad or iPod Touch with iOS 10.3 or later, go to Settings> select your name> iCloud and activate “Home”. If you use iOS 10.2 or earlier, go to settings> iCloud and activate “Home”.

The Home + Control application enables you to track your electrical consumption and make you aware of changes to it. – You can view the instant power use of your electrical appliances and your lights in real time in your Home + Control App’s control – You can view the history of daily or monthly consumption and the distribution per consumption source in the histogram at the top right of the application’s home page.

To remove your Arteor with Netatmo connected installation from your Google Assistant, you have to remove the “Home + Control” service. Take the following steps: 1- Launch your “Google Assistant” application and select the blue button at the top right-hand corner of the page. 2- Go to settings and select “Home Control” in the list of services. 3- Select “Manage accounts” from the menu at the top right-hand corner of the page. 4- Select the associated “Home + Control” services and select “unlink account”. 5- Confirm by selecting “Unlink” one more time. Your Arteor with Netatmo connected installation can no longer be accessed by your Google Assistant.

The Home + Control application enables you to share access to your installation with the people close to you. Go to settings, select “Manage my guests” and choose “Invite a user”. They will receive an e-mail inviting them to accept the invitation. Once the application is downloaded, they will have access to your home via their smartphone.

In the Home + Control application, go to settings and select “Manage my home”, then: – choose the switch where you want to activate the “locate easily this switch in the dark” option, – choose the power outlet where you want to activate the “identify easily when this outlet is activated” option.

In the Home + Control application, go to settings, select “Manage my home”, then choose the switch and activate the dimmer option. Once a light switch’s dimmer option has been activated, if it is paired with a wireless switch, this will also work in dimmer mode.

On your iPhone, iPad, or iPod Touch version IOS 10.3 or more recent: Go to Settings > your name > iCloud. In IOS 10.2 or more recent, go to Settings > iCloud. Touch “Keychain” and drag the cursor to activate the “iCloud Keychain”. Enter the password linked to your Apple ID. Follow the instructions that appear on the screen. For more information, go to Apple Support.

The Arteor with Netatmo Home / Away wireless master switch and the “Wake-up / Sleep” wireless switch have pre-set factory scenarios. The “Sleep” and “Away” scenarios turn off all of your installation’s lights, and the “Wake-up” and “Home” scenarios activate connected power outlets by default. You can customise them in the Home + Control application, in settings, by selecting “Personalize my scenes” and they will be immediately operational.

Once the physical installation has been completed, you can test the pre-set “Away”, “Home”,”Wake-up”, “Sleep” scenarios, which can be activated using the dedicated wireless switches. You can also activate these scenarios and customise them via the Home + Control application. Go to the application settings and select “Personalize my scenes”

The flush-mounted products in the Arteor with Netatmo” range can be easily installed to replace standard power outlets and switches, in standard depth (40mm) flush-mounting boxes. Wireless switches can be attached to the wall using the removable stickers provided.

The connected light switch is compatible with any type of load with power between 5 W and 300 W.  With LED-type bulbs, check that the load is “dimmable” (i.e. can be dimmed) before connecting it to the switch. Always wire the bleeder upstream from the load so that the switch works correctly. Before activating the switch’s dimmer option, make sure that the load is “dimmable”, i.e. that it can be dimmed.

To pair a wireless switch: – Make sure that the wired product that you want to control is powered and its indicator light is green. If this is not the case, launch the configuration mode by pressing the middle of the Home / Away wireless master switch button until its indicator light turns briefly green, then release. – Remove the wireless switch’s protective strip – Briefly press the wireless switch to activate it. Its indicator light will flash green and then switch off. – Press and hold your finger down on the button on the wireless switch, tapping quickly three times with this control on the corner of the wired product that you want to control (we recommend you remove the plate before doing this). The indicator lights on the two products quickly flash blue, which means that the tapping worked. The indicator lights on the two products will briefly turn a continuous blue, and then the indicator light on the wired product will turn green again. The pairing was successful.

To pair a wireless switch: – Make sure that the wired product that you want to control is powered and its indicator light is green. If this is not the case, launch the configuration mode by pressing the middle of the Home / Away wireless master switch button until its indicator light turns briefly green, then release. – Remove the wireless switch’s protective strip – Briefly press the wireless switch to activate it. Its indicator light will flash green and then switch off. – Press and hold your finger down on the button on the wireless switch, tapping quickly three times with this control on the corner of the wired product that you want to control (we recommend you remove the plate before doing this). The indicator lights on the two products quickly flash blue, which means that the tapping worked. The indicator lights on the two products will briefly turn a continuous blue, and then the indicator light on the wired product will turn green again. The pairing was successful.

You need to have an Amazon product (speaker from the Amazon Echo range or any other Amazon Alexa-compatible device), set up and connected to the Internet. For further information, you can check out the tutorials available on the Amazon site. You need to download the Amazon Alexa application available on your App Store or Play Store.   To pair Home + Control to your Amazon Alexa, follow the following instructions in the Amazon Alexa App:

• in the application settings, select “Skills”
• use the search engine to find the application “Home + Control” and select it
• activate the application and fill in your Legrand account login details
• once you have successfully paired your account, click on “detect devices”
• you can detect your devices at any time: in settings, select “connected home” and add a device

All the connected products in your home are now available and you can control them with your Amazon Echo speaker

You can share access to your installation via the Home App from Apple with other users. For this, they must have an iCloud account. Follow the following steps: 1 – Go to settings in the Home + Control application, and select “Manage my home” > “Name of the home” > “Invite People”. 2 – in the Home App from Apple, go to settings and invite a user

A drop-down list of all of your connected homes is available: – on iPhone, by selecting the name of the home located at the top of the home page – on Android, by selecting the name of the home located at the top of the settings page.

You can activate the dimmer option on your switch in the Home + Control application settings by selecting “Manage my home”, and then choosing the switch in question. Once the dimmer option is activated in the application, it works immediately. To vary the luminous intensity of your lighting: – via the light switch: press and hold down either the top or the bottom of the button on the switch – via the Home + Control application: move the slider which appears over to the light in question

You can control up to 100 “…with Netatmo” wired products and wireless switchs in an installation.

Amazon Alexa doesn’t automatically synchronise its data with your connected system’s data. To be able to voice-control newly-added products, you need to:

1. in the main menu, select “Connected home”
2. then “Add product” to relaunch product detection
3. the new products are now available in your Amazon Alexa App

Go to the Home + Control application settings, select “Manage my guests” and remove your access to the installation. If other people had access to this installation, they will keep their access.

Once the configuration of the home is completed, go to the Home + Control application settings, select “Manage my guests” and remove your access to the installation. When they arrive in the home, the customer will need to download the Home + Control application and just needs to follow the mobile application installation guide. They will be offered the opportunity to use the existing configuration already created. By accepting, they will recover the configuration that you set up.

To add this wireless switch to your existing installation, go to the Home + Control mobile application settings, and launch the “Add a product” installation guide. This wireless switch is installed like a conventional wireless switch, but it is not necessary to tap it against the products to add scenarios. If you have several Wake-up / Sleep wireless switches, they will work in the same way.

You can uninstall this product from the application so that you no longer have to see it. Go to settings, select “Manage my home” and choose the product that you want to remove. Click on “Uninstall this product”.

If you are unable to connect your gateway power outlet Control to the Internet: Turn off the gateway power outlet Control power at the main switch, then turn it back on and restart your Internet/Wi-Fi router. If this does not solve the problem, and if you have already manually configured your router, it may be that the Router’s configuration blocks the connection to the gateway power outlet Control. In this case, refer to your router manual and follow the instructions: Step 1: In the Internet browser on your computer, type in the local address of the router, in the following form http://192.168.x.x (e.g. http://192.168.1.1). This is shown in the router manual. Step 2: Sometimes a username and password are requested. With most routers these are "admin" and "admin". Otherwise refer to your manual. Step 3: You can then access your router’s configuration interface. Step 4: If you use parental control, check that you have definitely authorised the gateway power outlet Control. To do this, check if its MAC address (see: Where can I find the gateway power outlet Control’s MAC address?) is in the list of authorised devices. Step 5: If you use a standby feature for your router, deactivate it.   If you are still unable to reconnect, proceed as follows: Step 1: Firstly, try to assign a fixed IP address to the gateway power outlet Control by indicating its MAC address (How do I find the my product’s MAC address or serial number?). If you have an Android smartphone, you can also assign a fixed IP to the smartphone. If needed there are tutorials to help you with this configuration: in your browser, type in the brand and model of your router (Orange livebox, for example). Then write "static IP for MAC address" in your browser. Step 2: You can also open the specific port for the gateway power outlet Control (Port No 25050) in TCP so that it succeeds in communicating with the servers.  Step 3: Then, you can check the Wi-Fi frequency band used by your router. The gateway power outlet Control does not work with the frequency 5 GHz. Make sure that the 2.4 GHz mode is activated. Step 4: If the Wi-Fi channel has been modified manually, it may be that it no longer makes an optimal connection possible. Check that the "automatic selection of Wi-Fi channel" mode is activated.  Step 5: Finally, if your network is equipped with one or more Wi-Fi repeaters, make sure that each of these Wi-Fi access points has a different name (or SSID) and that the gateway power outlet Control connects to the one which has the strongest signal.

To reconfigure your installation’s Wi-Fi, go to settings in the Home + Control application, select “Manage my home” > “Gateway power outlet Control” > “Configure the Wi-Fi”. Then follow the instructions step by step given by the application.

The Home + Control application can handle several gateway power outlets Control with the same interface. It is therefore possible to control several residences fitted with Arteor with Netatmo using one smartphone. To control the products linked to your second residence, go to the Home + Control application settings and select “Install a new home”.

If you have just connected your installation to the Internet, you must wait up to 24h to access the latest versions and features. If wireless switches are paired with your light switch, updates may take longer.

If you have just connected your installation to the Internet, you must wait a maximum of 24h to access the latest versions and features.

If you have just connected your installation to the Internet, you must wait a maximum of 24h to access the latest versions and features.

To add this wireless switch to your existing installation, go to the Home + Control mobile application settings, and launch the “Add a product” installation guide. This wireless switch is installed like a conventional wireless switch, but it is not necessary to tap it against the products to add scenarios. Once added to the installation, it will work exactly like the initial Home / Away wireless master switch. 

Once on the wall, the wireless switches are similar in every way to in-wall switches. But their indicator lights do not turn green during the configuration.

The products display in red when they are not yet configured for your installation. Go through the following steps again: – cut off power at the main circuit breaker and wait doe at least 10 seconds – restore power at the main circuit breaker – press the middle of the wireless master switch’s button until the indicator light briefly displays in green and then switches off. – wait for the wired product in question to change to continuous green.

Check that the indicator light on the wired product is a continuous green to indicate that the installation is in configuration mode. If this is not the case, start the configuration mode by pressing the middle of the Home / Away wireless master switch until its indicator light briefly turns green, and then turns off. Finally, repeat the pairing process: hold your finger down on the button on the wireless switch you want to pair, quickly tapping three times with this wireless switch on the corner of the wired product that you want to control.

Ensure that you have correctly removed the battery’s protective strip to power the wireless switch. Then press the wireless switch to activate it. Finally, repeat the pairing process: hold your finger down on the button on the wireless switch you want to pair, quickly tapping three times with this wireless switch on the corner of the wired product that you want to control.

No, if you have several Wake-up/Sleep wireless controls, they will work in the same way. The Wake-up/Sleep scenarios are pre-set and can be customised in the Home + Control application settings. 

The indicator lights on the wired products are on in continuous green for the entire duration of the configuration mode. They switch off when the configuration mode automatically ends after 15 minutes. In order to relaunch the configuration mode, press the middle of the button on the Home / Away wireless master switch, until its indicator light briefly lights up green, then release. The indicator lights on the wired products light up in continuous green. You can continue with your installation.

To have a connected switched power outlet, you must first buy: – 1 connected starter pack – 1 connected power outlet + 1 or several wireless light switches.

In the event of a power cut, connected “…with Netatmo” power outlets and switches no longer function like conventional unconnected power outlets and switches. However, the products are designed to function again as soon as the power comes back on, and go back to the state they were in before the power cut. Please note that the gateway power outlet Control can take a few minutes to reconnect to the Internet and be accessible again via the application.

You can connect a multi-socket powering several electrical devices and appliances to the same connected socket. However, make sure that the total power does not exceed the maximum authorised power of 3680W. The connected socket has protection which, above 16A, will cut out automatically, thus ensuring maximum safety. N.B. All of the devices powered by the multi-socket will be controlled simultaneously.

Yes, the gateway power outlet Control is identical to the other connected power outlets. It can be controlled via the Home + Control App and controlled via the paired wireless light switches. You can control this power outlet using the ON/OFF functions. In the application, you can view it in the room of your choice.

For both new and renovated properties, Arteor with Netatmo products are compatible with all Arteor finishing plates. Your connected power outlets and switches can be easily installed to replace existing flush-mounted power outlets and switches without modifying the installation. They can be integrated perfectly into your interior and your decoration without any visible modification from the outside. For two-gang plates, only a centre distance of 71mm is acceptable.

The Arteor with Netatmo solution is compatible with roller shutters with a mechanical or electromechanical stop, controlled by a standard wired switch for roller shutters. Important, you must be able to connect the neutral. They are not compatible with motors directly controlled by radio remote control. To check this, refer to the roller shutter instructions.

To date, only the products in the Arteor with Netatmo connected ranges can be part of the solution. It will soon be possible to add some other brands’ connected products.

The wireless switch can control products which are not directly within its range. Just ensure that the wireless switch is installed less than 10 metres from the closest Arteor with Netatmo wired product. To ensure that the wireless switch is close to the installation, keep it in the desired location and test it works before securing it.

Check that configuration mode has been launched: the indicator lights of your installation’s wired products must be solid green. If this is not the case, check that the gateway power outlet is correctly powered and restart configuration mode by pressing the centre of the master switch until its indicator briefly lights up in green, then release. If the App still cannot reach the gateway power outlet, turn the power to the gateway power outlet off then on again at the main circuit breaker, then restart configuration mode.

Make sure that the installation has not already been completed using a different iTunes account, e.g. with the iPhone of a friend or family member. – If a friend or family member has already installed the products using their iPhone, they must send you an invitation so that you can share access to the products via the HomeKit. Ask your friend or family member to go:      – either into the Home + Control application settings, select “Manage my home” > “Name of the home” > “Invite…”.      – or into the Home App from Apple: Apple assistance Once an invitation is accepted, you can see the installation in the Home App from Apple. – If this is not the case, and it is the first iCloud account to access the installation, reboot the Wi-Fi and HomeKit settings stored in the gateway power Outlet Control (see “How do I reboot a HomeKit?”).

Your Google Assistant cannot control a connected product in your home. Check that your Arteor with Netatmo installation is still connected to the Internet: launch your Home + Control App and check that the selected switch is available on your screen. In the event that your installation is disconnected, please refer to the FAQ “My Arteor with Netatmo installation’s gateway power outlet has disconnected. What should I do?”. In the event that your product cannot be reached, please refer to the FAQ “A product appears as “unreachable” in the application. What does that mean?”.

If the applications that use HomeKit do not work optimally, you need to check the data synchronisation: 1. Disconnect the gateway power outlet Control, wait at least 10 seconds, and then reconnect it. 2. Wait until the iCloud synchronisation is completed on all peripheral devices that use the same Apple account. Connect the devices to their chargers and restart them to force synchronisation if needed.

A wireless switch battery is a CR2032 button cell battery with a lifespan estimated to be 8 years. When you need to replace it, you will receive an alert on your smartphone. The indicator light on your wireless switch will also start to flash red when being used. We recommend that you change the battery within three months. To replace it, remove the plate and follow the directions to disassemble your wireless switch as explained in the instructions.

Make sure that the gateway power outlet Control is properly powered and check that the HomeKit code used is the one used on the gateway power outlet Control device. If this is the case, reboot the gateway power outlet Control (see: How do I reboot the HomeKit?).

If you have just connected your installation to the Internet, you need to wait for a maximum of 24h before the consumption data is available in the Home + Control application.

The Arteor with Netatmo devices collect personal data and are regulated in terms of the PROTECTION OF PERSONAL INFORMATION ACT (POPI ACT).

Google Assistant is the intelligent personal assistant developed by Google. It is integrated into multiple platforms (smartphones, connected speakers, TVs, cars, etc.) and enables connected products in the home to be controlled by voice. Google Home is a connected speaker that uses voice control for the home, and integrates Google Assistant.

Once the physical installation has been completed, you can test the preset “Home”, “Away”,”Wake-up”, “Sleep” scenarios, which can be activated using the dedicated wireless switches. The “Home” and “Wake-up” scenarios switch on all of the power outlets. The “Away” and “Sleep” scenarios turn off all of the lights. You can also customise these scenarios via the Home + Control application. Go to the application settings and select “Personalize my scenes”.

You need to have an iPhone or iPad iOS version 10 or more recent . The installation must also have been done with the Home + Control application.

Alexa is a smart personal assistant developed by Amazon that enables voice interaction between you and the internet enabling, among other things, voice communication with your Legrand connected home. Amazon Echo are voice-commanded connected speakers for homes that have Amazon Alexa.

Each wireless switch can be paired with up to 20 products. Wireless light switches can control light switches (with dimmer option) and/or micromodules and/or power outlets. The wireless switch for roller shutters will only control connected switches for roller shutter.

Legrand has defined the notifications that “…with Netatmo” will send to your smartphone in order to keep you informed about what is happening in your home when you are not there: – “Low battery” invites you to replace your wireless switch’s battery within 3 months – “Product unreachable” when a connected power outlet or switch in your installation can’t be connected, alerting you to a possible limited power cut or blackout affecting your installation – “Gateway power outlet disconnected” alerting you to a possible Internet cut or power cut affecting your Arteor with Netatmo installation Via the Home + Control application, you also have the option of activating or deactivating a “Forgotten Light” alert when a light stays on for more than 6 hours (e.g. in a windowless room or one rarely passed through, etc.).

The Arteor with Netatmo connected power outlet is a conventional 16A power outlet. You can connect all types of electrical devices and appliances to it. However, make sure that you do not exceed the maximum authorised power of 3680W. The connected power outlet has protection which, above 16A, will cut out automatically, thus ensuring maximum safety.

A wireless control battery is a CR2032 button cell battery with a lifespan estimated to be 8 years. When you need to replace it, you will receive an alert on your smartphone. The indicator light on your wireless control will also start to flash red when being used. We recommend that you change the battery within three months.

Check that the configuration mode is no longer activated: the indicator lights on the wired products must be off. If this is not the case, press and hold the center of the master switch briefly then release. The indicator lights on the wired products will turn off. Make sure that the gateway is correctly powered and that your smartphone has an adequate Wi-Fi signal. Then click on “try again” on the pop-up error message that appears.

Check that the quality of the Wi-Fi signal on your smartphone is always adequate in the area where you are situated. If the connection is not good, the product may take up to 10 seconds to appear.

Arteor with Netatmo” products are available at these Accredited Distributors

The Home + Control mobile application is free and available to download from Google Play and the App Store.

You can find the serial number on a label stuck on the back or on the side depending on the product. If you have configured your installation via the Home + Control App, the number is also available in the application settings: select “Manage my home” and choose the product that you want to identify.

The information about the battery level of your wireless switches is accessible in the Home + Control App: go to settings, select “Manage my home”, then “wireless switches”.

Place the Home / Away wireless master switch at the entrance to your home, e.g. near to the front door. You can either fit it in an existing flush mounting box using screws, or attach it directly to the wall using the removable stickers provided.

The wireless light switch can only control the “…with Netatmo” range connected power outlets, micromodules and light switches. To control a light micromodule: – pair a wireless switch with a micromodule To have a switched power outlet, pair the wireless switch with a connected power outlet. To have a two-way light switch: – pair the wireless switch with a connected light switch – or use two wireless light switches and pair them with the same micromodule. You can also centralise control of your lighting by pairing the wireless switch with several power outlets, micromodules and light switches.

This wireless switch can only control switches for roller shutter in the Arteor with Netatmo range. You can pair it with several switches for roller shutter in order to have a centralised control for roller shutters.

For your electrical work, contact an Accredited Installer near you. These professionals will answer all of your questions and will know the best way to accomplish any connected electrical installation projects that you may have.

The “Away”, “Home”, “Wake-up” and “Sleep” scenarios are not automatically duplicated in the Home App from Apple. However, in the Home App, you can create customised scenarios which enable you to control both Arteor with Netatmo products and other HomeKit products.

Only wired products appear in rooms in the Home + Control application. The wireless switches are not themselves featured in rooms because they can control products in different rooms. They are however visible in the application settings, by selecting “Manage my home”, “wireless switches”. For example, you can see their battery levels.

The Home + Control App continuously informs you about your electrical installation’s consumption and its cost. The geolocation of your smartphone is only used during the installation and is necessary to complete the installation. It makes it possible for the Home + Control App to know which country your installation is in and automatically identify the currency applicable to your country.

The gateway power outlet Control can only be configured with a personal Wi-Fi network. It cannot access the Internet via a public Wi-Fi network (hot-spot) or via a company Wi-Fi network that filters the ports. It is compatible with the 802.11 b/g/n Wi-Fi standards if the network security settings are set as WEP, WPA or WPA2 Personal.​