ARTEOR WITH NETATMO Frequently Asked Questions

A product appears as "unreachable" in the application. What does that mean?
A product appears as “unreachable” in the application when it no longer communicates with the gateway power outlet Control. This may be the case if the product has been uninstalled or if it is not powered. It is also possible that the product is outside the network’s range, either because it always has been, or because wired products located between this product and the gateway power outlet Control are no longer powered or have been uninstalled. Lastly, it is possible that new electrical devices installed close to the product are disrupting the radio signal.
Amazon Alexa tells me my product "is not currently available"
Amazon Alexa is unable to control a connected product in your home. Check that your Arteor with Netatmo system is still connected to the internet: launch your Home & Control App and check that the selected command is available from your screen. If your system is disconnected, see FAQ “The Gateway power outlet of my Arteor with Netatmo system is disconnected, what can I do? ” If your product is unavailable, see FAQ “A product appears “unavailable” in the application, what does this mean?” If you have recently changed your Legrand user account password, you may need to deactivate the Amazon Alexa App skill and re-pair the account.
Are Arteor with Netatmo connected power outlets and switches suited to humid environments?
Arteor with Netatmo products have an IP 21 protection rating which protects against condensation and makes it possible to install them in bathrooms and wet rooms. Arteor with Netatmo range wireless switches and wired switches are, among other things, compatible with adapters from the Plexo range: 069580, 069579, 069582. Arteor with Netatmo power outlets are not compatible with Plexo adapters but can be adapted to the surface-mounting frames from the traditional Arteor ranges. Let’s not forget that if you are in a damp environment, it is imperative to comply with grounding conductor implementation diagrams.
Are Arteor with Netatmo light switches compatible with all bulbs on the market?
The connected light switch is compatible with any type of load with power between 5W and 300W. With LED type bulbs, check that the load is “dimmable” (i.e. can be dimmed) before connecting it to the switch. Always wire the bleeder upstream from the load so that the switch works correctly. Before activating the switch’s dimmer option in the App, make sure that the load is “dimmable”( i.e. that it can be dimmed).
Are Arteor with Netatmo" products and the Home + Control App compatible with an existing MyHOME or MyHomePlay installation?
No, Arteor with Netatmo products and the Home + Control App are not compatible with the MyHome & MyHomePlay systems. For any advice about an extension or replacement, please contact the Consumer Service Department or Customer Relations Department.
Are my Arteor with Netatmo" products compatible with my Google Assistant?
You can control connected power outlets, light switches and micromodules with your Google Assistant. It is not yet possible to control your roller shutters. This feature will be available soon.
Are my Arteor with Netatmo products compatible with Amazon Alexa?
It is possible to control connected power outlets, light switches and micromodules via Amazon Alexa and your Amazon Echo or compatible speakers. Amazon Alexa doesn’t currently allow control of roller shutters.
Can I connect my Internet Router to a connected socket?
Yes, it is possible to connect an Internet Router to a connected socket. However, in order to subsequently avoid turning off this socket, which would lead to a lost Internet connection, we encourage you to configure the connected socket to which the Router is connected as the “Router” socket in the Home + Control application.
Can I control my roller shutters using voice control with my Google Assistant?
It is not yet possible to manage roller shutters with Google Assistant. This feature will be available soon.
Can I control several Arteor with Netatmo installations with my Google Assistant?
In the event that you have several Arteor with Netatmo connected installations paired to the same Legrand user account, all of your installations connected switches and power outlets can be accessed from Google Assistant without differentiating between your installations. If you want to control an Arteor with Netatmo” connected installation individually with Google Assistant, you must pair the Google Assistant with a Legrand user account that is only linked to this installation.   From the Home + Control App, you must:
  • Either create a new Legrand user account that will only be paired to this installation. Go to settings in the Home + Control App and invite yourself to share this connected installation on another Legrand account with an address that is not currently used. See the FAQ “How can I share my access to the installation with other users?”.
Or remove access to the other installations paired to this account and only keep the installation that you want to control with Google Assistant. Select the home in the App that you want to remove and in settings, select “Manage my guests”, then remove the account by tapping on the corresponding cross next to the linked email address.
Can I control several Arteor with Netatmo connected systems with Amazon Alexa?
If you have several Arteor with Netatmo connected systems paired to the same Legrand user account, all the connected switches and power outlets of your systems will be accessible via Amazon Alexa without distinguishing between your systems. If you want to individually control a Arteor with Netatmo connected system via Amazon Alexa, you need to pair a Legrand user account that is linked only to this system. Via the Home + Control App, you need to:
  • Either create a new Legrand user account that will be paired only to this system.
Go into the settings of the Home + Control App, create a new account (new e-mail address) and share this connected system. See FAQ “How do I share my access to the system with other users? ”
  • Or remove access to other systems paired to this account and keep only the system that you want to control with Amazon Alexa.
In the App, select the home that you want to remove: in settings, select “Guest management”, then delete the account by selecting the paired e-mail address.
Can I create customised alerts?
You have 4 pre-set alerts in your Home + Control App: “Low Battery”, “Forgotten light”, “Product unreachable”, “Gateway power outlet disconnected”. It is not possible to configure alerts other than those offered by Arteor with Netatmo.
Can I customise the names of rooms and Arteor with Netatmo products in the Home + Control application?
The interest in having a connected solution is that it can be suited to you and adapted to your lifestyle. In the Home + Control application you can name the rooms and the connected switches and power outlets as you want. Go to the Home + Control application settings, and select “Manage my home” and then choose the products and/or rooms that you want to rename.
Can I download my consumption tracking data in order to analyse it?
It is possible to download your consumption tracking data for detailed analysis using the Home + Control Web application settings: https://homecontrol.eliotbylegrand.com
Can I install Arteor with Netatmo products myself?
The installation of Arteor with Netatmo products requires an understanding of electrical wiring to connect to a home power supply. As such this product should be installed by a qualified electrician. The configuration of the installation with the Home + Control mobile application is simple and user-friendly.  You can find a list of Accredited Installers here
Can I move a wireless switch and put it in another room?
You can move a wireless switch at any time and put it in another room. Just ensure that the wireless switch is installed less than 10 metres from the closest Arteor with Netatmo wired product. To ensure that the wireless switch is close to the installation, keep it in the desired location and test it works before fixing it.
Can I put a micromodule in a DCL (device to connect luminaires) box?
Yes, it is possible to put the micromodule in the Legrand 67 mm diameter DCLs.
Can I simultaneously connect to my installation via the Home + Control application using several smartphones?
Yes, you can simultaneously connect to your installation via several different smartphones.
Can I use my custom Wake Up/Sleep/Home/Away scenarios in the Home + Control App with Amazon Alexa?
Yes, your custom Wake Up/Sleep/Home/Away scenarios are immediately accessible via the Amazon Alexa application, there’s no need to set them up again. For example, you just have to say “Alexa, activate sleep” and all the lights in your home turn off.
Can I use my personalised Wake up/Sleep/Home/Away scenarios in the Home + Control App with Google Assistant?
Yes, your personalised Wake up/Sleep/Home/Away scenarios can be accessed immediately from Google Assistant, you do not need to create them again. You only have to say “OK Google, activate the sleep scenario”, for example, and all the lights in your home will turn off.
Can I voice control my roller shutters with Amazon Alexa?
Amazon Alexa doesn’t currently allow roller shutter management.
Connecting to the gateway power outlet Control on the chosen Wi-Fi network is impossible, even before connecting to the Internet.
This may happen if your Internet router’s default settings have been modified. Refer to your router’s manual and follow the instructions: 1) In the Internet browser on your computer, type in the router’s local address, in the following form http://192.168.x.x (e.g. http://192.168.1.1). This is shown in the router manual. 2) Sometimes a username and a password are requested. With most routers these are "admin" and "admin". Otherwise refer to your manual. 3) You can now access your router’s configuration interface. 4) Try to assign a fixed IP address to the gateway power outlet Control by entering its MAC address (How do I find my product’s MAC address or serial number?). If you have an Android smartphone, you can also assign a fixed IP to the smartphone.​
Do I need to have an Amazon Alexa-compatible speaker to control a connected home?
Yes, you need to have an Amazon Alexa-compatible speaker plugged in and connected to the internet to be able to set up and use connected products with Amazon Alexa. If these conditions are not met, a “Detection failed” message will appear.
Do you have to pay for the Home + Control application to control a "with Netatmo" connected installation?
No, the Home + Control application (iOS and Android) which controls “Range”with Netatmo products is completely free. Similarly, all related services and features are free and do not require any subscription. However, an Internet connection and Wi-Fi via your Internet router is required.
Does the Home + Control App enable you to manage the different access rights for the people invited to control my Arteor with Netatmo installation?
All users sharing access to an installation have the same access rights and all rights in terms of modifications to the installation. They can all see the list of other users called guests. Go to the Home + Control application settings and select “Manage my guests”.
During an installation using the application, I'm unable to make a product appear in a room.
Check the quality of your smartphone’s Internet connection and that you are connected to the Wi-Fi. If the network is slow, detecting products may take time (a maximum of 30 seconds). You can also go to the next step and place the products manually later via the application settings, by selecting “Manage my home”> “Products not assigned to a room”.
How accurate is the measurement of consumption given in the Home + Control application?
The Home + Control application displays the consumption of your connected power outlets and connected micromodules and light switches. The power outlets measure consumption with an accuracy of +/- 5%. The consumption displayed for micromodules and light switches is an estimate based on the power of the bulb used (50W by default). To fine-tune the calculation of the consumption of the latter, you can enter the value of the actual power of your bulbs in the application settings, by selecting “Manage my home” and choosing the switch or the micromodule in question.
How are connected products updated to have access to the latest features?
Updating products is done automatically as long as your installation is connected to the Internet.
How can I authorise Apple "Home" to access Home + Control data?
On your iPhone, iPad or iPod Touch, go to settings> scroll down the menu and select Home + Control> allow access to data. 
How can I authorise the Home App from Apple to be saved in iCloud?
On your iPhone, iPad or iPod Touch with iOS 10.3 or later, go to Settings> select your name> iCloud and activate “Home”. If you use iOS 10.2 or earlier, go to settings> iCloud and activate “Home”.
How can I control my Arteor with Netatmo products using voice control with Google Assistant?
You need to use the correct words in order to control your connected Arteor with Netatmo light switches and power outlets using voice control with Google Assistant. You can find a non-exhaustive list below: 1- For your connected lights
  • To turn on/turn off a light => say “Ok Google, turn on “.
  • To turn on/turn off a room => say “Ok Google, turn on “.
  • To turn on/turn off all lights => say “Ok Google, turn on all of the lights”.
  • To brighten a light => say “Ok Google, brighten the light (*)”.
  • To set a light brightness to a certain percentage => say “Ok Google, set to 50%(*)”.
  • ….(*) => Only when the dimmer feature is activated. See the FAQ “How does the dimmer option on my light switch work?”.
2- For your connected power outlets
  • To turn on/turn off power outlets => say “Ok Google, turn on “.
  • ….3- For your Home/Away/Wake up/Sleep scenarios
  • To activate the scenario=> say “Ok Google, activate the “.
To enhance your experience, we advise you to consult the Google Support site. https://support.google.com/assistant
How can I monitor the electrical consumption of my electrical appliances and my lights?
The Home + Control application enables you to track your electrical consumption and make you aware of changes to it. – You can view the instant power use of your electrical appliances and your lights in real time in your Home + Control App’s control – You can view the history of daily or monthly consumption and the distribution per consumption source in the histogram at the top right of the application’s home page.
How can I remove access to Arteor with Netatmo" installation in my Google Assistant?
To remove your Arteor with Netatmo connected installation from your Google Assistant, you have to remove the “Home + Control” service. Take the following steps: 1- Launch your “Google Assistant” application and select the blue button at the top right-hand corner of the page. 2- Go to settings and select “Home Control” in the list of services. 3- Select “Manage accounts” from the menu at the top right-hand corner of the page. 4- Select the associated “Home + Control” services and select “unlink account”. 5- Confirm by selecting “Unlink” one more time. Your Arteor with Netatmo connected installation can no longer be accessed by your Google Assistant.
How can I share my access to the installation with other users?
The Home + Control application enables you to share access to your installation with the people close to you. Go to settings, select “Manage my guests” and choose “Invite a user”. They will receive an e-mail inviting them to accept the invitation. Once the application is downloaded, they will have access to your home via their smartphone.
How can I voice control my Arteor with Netatmo products with Amazon Alexa?
Voice command of your Arteor with Netatmo by Amazon Alexa connected light switches and power outlets requires the use of the right words. Below you’ll find a non-exhaustive list: Product commands
  • Power outlets and lights
“Alexa, turn on the coffee machine” “Alexa, turn off the camera” “Alexa, set the light brightness to 30%”  Room commands “Alexa, turn on the kitchen” “Alexa, turn off the kitchen”  Scenario commands “Alexa, activate Away” “Alexa, activate Sleep”  For further information, we recommend you visit the Amazon site.
How do I activate and deactivate the LEDs on my Arteor with Netatmo power outlets and switches?
In the Home + Control application, go to settings and select “Manage my home”, then: – choose the switch where you want to activate the “locate easily this switch in the dark” option, – choose the power outlet where you want to activate the “identify easily when this outlet is activated” option.
How do I activate my connected light switch's dimmer option in the Home + Control application?
In the Home + Control application, go to settings, select “Manage my home”, then choose the switch and activate the dimmer option. Once a light switch’s dimmer option has been activated, if it is paired with a wireless switch, this will also work in dimmer mode.
How do I activate the iCloud keychain?
On your iPhone, iPad, or iPod Touch version IOS 10.3 or more recent: Go to Settings > your name > iCloud. In IOS 10.2 or more recent, go to Settings > iCloud. Touch “Keychain” and drag the cursor to activate the “iCloud Keychain”. Enter the password linked to your Apple ID. Follow the instructions that appear on the screen. For more information, go to Apple Support.
How do I add a product to my existing installation?
To add a new Arteor with Netatmo connected product to an existing installation, go to Home + Control mobile application settings and launch the “Add a product” installation guide.
How do I customise my "Home / Away" and "Wake-up / Sleep" scenarios?
The Arteor with Netatmo Home / Away wireless master switch and the “Wake-up / Sleep” wireless switch have pre-set factory scenarios. The “Sleep” and “Away” scenarios turn off all of your installation’s lights, and the “Wake-up” and “Home” scenarios activate connected power outlets by default. You can customise them in the Home + Control application, in settings, by selecting “Personalize my scenes” and they will be immediately operational.
How do I customise the Home / Away wireless master switch and the Wake-up / Sleep wireless switch scenarios?
Once the physical installation has been completed, you can test the pre-set “Away”, “Home”,”Wake-up”, “Sleep” scenarios, which can be activated using the dedicated wireless switches. You can also activate these scenarios and customise them via the Home + Control application. Go to the application settings and select “Personalize my scenes”
How do I install "Arteor with Netatmo" products?
The flush-mounted products in the Arteor with Netatmo” range can be easily installed to replace standard power outlets and switches, in standard depth (40mm) flush-mounting boxes. Wireless switches can be attached to the wall using the removable stickers provided.
How do I install the bleeder?
The bleeder must be wired parallel to the load, as close to the latter as possible. It is wired with the neutral conductor. Only one bleeder is sufficient if multiple loads are connected in a series on the same switch.
How do I know if my bulb is compatible with the light switch (with dimmer option)?
The connected light switch is compatible with any type of load with power between 5 W and 300 W.  With LED-type bulbs, check that the load is “dimmable” (i.e. can be dimmed) before connecting it to the switch. Always wire the bleeder upstream from the load so that the switch works correctly. Before activating the switch’s dimmer option, make sure that the load is “dimmable”, i.e. that it can be dimmed.
How do I manage rooms in Amazon Alexa?
Amazon Alexa does not take account of rooms you’ve created in Home + Control. If you want to control several products in the same room (e.g. living room lights) or group a set of products under a single name (e.g. ground-floor lights), you can create command “groups”: go to the Amazon Alexa application settings, select “Connected home”, then “Groups”, “Add group”, then follow the instructions in the Amazon Alexa application.
How do I pair a wireless switch with a product?
To pair a wireless switch: – Make sure that the wired product that you want to control is powered and its indicator light is green. If this is not the case, launch the configuration mode by pressing the middle of the Home / Away wireless master switch button until its indicator light turns briefly green, then release. – Remove the wireless switch’s protective strip – Briefly press the wireless switch to activate it. Its indicator light will flash green and then switch off. – Press and hold your finger down on the button on the wireless switch, tapping quickly three times with this control on the corner of the wired product that you want to control (we recommend you remove the plate before doing this). The indicator lights on the two products quickly flash blue, which means that the tapping worked. The indicator lights on the two products will briefly turn a continuous blue, and then the indicator light on the wired product will turn green again. The pairing was successful.
How do I reboot the HomeKit?
Remove the gateway power outlet Control, as well as the ring located around the power outlet’s shaft – Get a toothpick and find the button located at the bottom of a hole next to the “Star wheel” marking – Press and hold down the “Star wheel” button using the toothpick (for approximately 3 seconds) until the indicator light on the gateway power outlet Control flashes red very briefly and then release it immediately. Go to the Home + Control application, re-configure the Wi-Fi settings which have been rebooted and restart the installation.
How do I pair a wireless switch with a product?
To pair a wireless switch: – Make sure that the wired product that you want to control is powered and its indicator light is green. If this is not the case, launch the configuration mode by pressing the middle of the Home / Away wireless master switch button until its indicator light turns briefly green, then release. – Remove the wireless switch’s protective strip – Briefly press the wireless switch to activate it. Its indicator light will flash green and then switch off. – Press and hold your finger down on the button on the wireless switch, tapping quickly three times with this control on the corner of the wired product that you want to control (we recommend you remove the plate before doing this). The indicator lights on the two products quickly flash blue, which means that the tapping worked. The indicator lights on the two products will briefly turn a continuous blue, and then the indicator light on the wired product will turn green again. The pairing was successful.
How do I remove someone's access to my installation?
Go to the Home + Control application settings, select “Manage my guests” and remove access where this person’s e-mail address is displayed.
How do I set up "Amazon Alexa" to control the connected products in my home?
You need to have an Amazon product (speaker from the Amazon Echo range or any other Amazon Alexa-compatible device), set up and connected to the Internet. For further information, you can check out the tutorials available on the Amazon site. You need to download the Amazon Alexa application available on your App Store or Play Store.   To pair Home + Control to your Amazon Alexa, follow the following instructions in the Amazon Alexa App:
  • in the application settings, select “Skills”
  • use the search engine to find the application “Home + Control” and select it
  • activate the application and fill in your Legrand account login details
  • once you have successfully paired your account, click on “detect devices”
  • you can detect your devices at any time: in settings, select “connected home” and add a device
All the connected products in your home are now available and you can control them with your Amazon Echo speaker
How do I set up my "Google Assistant" to control connected products in my home?
If you have a Google Home speaker, you can set this up via your “Google Home” application available on iPhone and Android. For more information, you can consult the following page on the Google Support website. https://support.google.com/assistant   If you do not have a speaker, all you have to do is download the “Google Assistant” application on your smartphone, available in the App Store for iOS and Google Play for Android. Firstly, you must ensure that your Arteor with Netatmo installation is properly connected to the Internet. You can verify this by checking that your connected installation is accessible from the Home + Control App.Take the following steps:   1- Launch your “Google Assistant” application and select the blue button at the top right-hand corner of the page. 2- Go to settings and select “Home Control” in the list of services. 3- Click on “Add devices” and select the “Home + Control” service. 4- Enter the email address and password of your Legrand account, select “Connect”. After synchronising, the list of switches configured in Home + Control is displayed. 5- You can now, if you wish, pair each connected product to a room. Select the pen icon to modify each product. 6- Select a room on the list or personalise a new one. 7- Repeat the operation until all products in your installation are paired to a room.   Your Google Assistant is configured, you can now control your lighting and electrical appliances using voice control.
How do I share control of my HomeKit home?
You can share access to your installation via the Home App from Apple with other users. For this, they must have an iCloud account. Follow the following steps: 1 – Go to settings in the Home + Control application, and select “Manage my home” > “Name of the home” > “Invite People”. 2 – in the Home App from Apple, go to settings and invite a user
How do I update my mobile application?
Depending on your smartphone settings, updating your application is either carried out automatically or must be done manually via Google Play and the App Store.
How do I view the list of homes in my application?
A drop-down list of all of your connected homes is available: – on iPhone, by selecting the name of the home located at the top of the home page – on Android, by selecting the name of the home located at the top of the settings page.
How does the dimmer option on my light switch work?
You can activate the dimmer option on your switch in the Home + Control application settings by selecting “Manage my home”, and then choosing the switch in question. Once the dimmer option is activated in the application, it works immediately. To vary the luminous intensity of your lighting: – via the light switch: press and hold down either the top or the bottom of the button on the switch – via the Home + Control application: move the slider which appears over to the light in question
How many "...with Netatmo" power outlets and switches can I control in the same installation?
You can control up to 100 “…with Netatmo” wired products and wireless switchs in an installation.
How many homes can I control with my account in the Home + Control application?
You can control as many homes as you want from your account in the application (e.g. your holiday apartment while skiing, the family residence and your parents’ house, among others).
I added my product in my Arteor with Netatmo system but it doesn't appear in Amazon Alexa.
Amazon Alexa doesn’t automatically synchronise its data with your connected system’s data. To be able to voice-control newly-added products, you need to:
  1. in the main menu, select “Connected home”
  2. then “Add product” to relaunch product detection
  3. the new products are now available in your Amazon Alexa App
I am a tenant, roommate or owner and I am moving out permanently from my home. How can I remove my existing access to this installation?
Go to the Home + Control application settings, select “Manage my guests” and remove your access to the installation. If other people had access to this installation, they will keep their access.
I am an installer. I have configured a home. How do I transfer the configuration over to my customer?
Once the configuration of the home is completed, go to the Home + Control application settings, select “Manage my guests” and remove your access to the installation. When they arrive in the home, the customer will need to download the Home + Control application and just needs to follow the mobile application installation guide. They will be offered the opportunity to use the existing configuration already created. By accepting, they will recover the configuration that you set up.
I am moving into a home fitted with the "...with Netatmo" solution. How do I access it with my smartphone?
You must download the Home + Control mobile application. Then just follow the installation steps. If you want to use an existing configuration for this home, accept the request you receive during the installation via the application. We recommend that you check the list of people who have access to this home in the application settings, by selecting “Manage my guests”.
I bought one or several Wake-up / Sleep wireless switches. How do I install them?
To add this wireless switch to your existing installation, go to the Home + Control mobile application settings, and launch the “Add a product” installation guide. This wireless switch is installed like a conventional wireless switch, but it is not necessary to tap it against the products to add scenarios. If you have several Wake-up / Sleep wireless switches, they will work in the same way.
I can see the same scenarios several times (Home, Away, Wake up, Sleep) in Google Assistant.
You have several Arteor with Netatmo” connected installations paired with your Legrand account, please refer to the FAQ “Can I control several Arteor with Netatmo installations with my Google Assistant?”.
I can still see a product in the Home + Control App which is no longer part of my installation.
You can uninstall this product from the application so that you no longer have to see it. Go to settings, select “Manage my home” and choose the product that you want to remove. Click on “Uninstall this product”.
I can't connect my gateway power outlet Control to the Internet. What should I do?
If you are unable to connect your gateway power outlet Control to the Internet: Turn off the gateway power outlet Control power at the main switch, then turn it back on and restart your Internet/Wi-Fi router. If this does not solve the problem, and if you have already manually configured your router, it may be that the Router’s configuration blocks the connection to the gateway power outlet Control. In this case, refer to your router manual and follow the instructions: Step 1: In the Internet browser on your computer, type in the local address of the router, in the following form http://192.168.x.x (e.g. http://192.168.1.1). This is shown in the router manual. Step 2: Sometimes a username and password are requested. With most routers these are "admin" and "admin". Otherwise refer to your manual. Step 3: You can then access your router’s configuration interface. Step 4: If you use parental control, check that you have definitely authorised the gateway power outlet Control. To do this, check if its MAC address (see: Where can I find the gateway power outlet Control’s MAC address?) is in the list of authorised devices. Step 5: If you use a standby feature for your router, deactivate it.   If you are still unable to reconnect, proceed as follows: Step 1: Firstly, try to assign a fixed IP address to the gateway power outlet Control by indicating its MAC address (How do I find the my product’s MAC address or serial number?). If you have an Android smartphone, you can also assign a fixed IP to the smartphone. If needed there are tutorials to help you with this configuration: in your browser, type in the brand and model of your router (Orange livebox, for example). Then write "static IP for MAC address" in your browser. Step 2: You can also open the specific port for the gateway power outlet Control (Port No 25050) in TCP so that it succeeds in communicating with the servers.  Step 3: Then, you can check the Wi-Fi frequency band used by your router. The gateway power outlet Control does not work with the frequency 5 GHz. Make sure that the 2.4 GHz mode is activated. Step 4: If the Wi-Fi channel has been modified manually, it may be that it no longer makes an optimal connection possible. Check that the "automatic selection of Wi-Fi channel" mode is activated.  Step 5: Finally, if your network is equipped with one or more Wi-Fi repeaters, make sure that each of these Wi-Fi access points has a different name (or SSID) and that the gateway power outlet Control connects to the one which has the strongest signal.
I changed my Internet router code, or changed my router; how do I reconfigure my Wi-Fi with my Arteor with Netatmo installation?
To reconfigure your installation’s Wi-Fi, go to settings in the Home + Control application, select “Manage my home” > “Gateway power outlet Control” > “Configure the Wi-Fi”. Then follow the instructions step by step given by the application.
I have a construction or renovation project. Can I install Arteor with Netatmo products?
“…with Netatmo” connected power outlets and switches can be easily installed, in both new and renovated properties, to replace existing flush-mounted power outlets and switches, and require standard depth (40mm) flush-mounting boxes.
I have a second residence. Can I control my two residences using the same Home + control application?
The Home + Control application can handle several gateway power outlets Control with the same interface. It is therefore possible to control several residences fitted with Arteor with Netatmo using one smartphone. To control the products linked to your second residence, go to the Home + Control application settings and select “Install a new home”.
I have added a product to my "… with Netatmo" installation, it doesn't appear in my Google Assistant.
Google Assistant does not synchronise its data automatically with your connected installation. To use voice control with your new added products, you have to: 1- Remove the Legrand Home + Control service: see the FAQ “How can I remove access to my”… with Netatmo” installation in my Google Assistant?”. 2- Create the Legrand Home + Control service again: see the FAQ “How do I configure my “Google Assistant” to control connected products in my home?”.
I have just connected my installation. Why can't I activate the dimmer option on my light switch yet?
If you have just connected your installation to the Internet, you must wait up to 24h to access the latest versions and features. If wireless switches are paired with your light switch, updates may take longer.
I have just connected my installation. Why can't I customise the illumination of the indicator light on my power outlet yet?
If you have just connected your installation to the Internet, you must wait a maximum of 24h to access the latest versions and features.
I have just connected my installation. Why can't I customise the illumination of the LED on my switch yet?
If you have just connected your installation to the Internet, you must wait a maximum of 24h to access the latest versions and features.
I have mistakenly paired my wireless switch to the wrong product. How do I cancel a pairing?
To cancel wireless switch pairings: Press the middle of the wireless switch button until its indicator light turns a continuous orange. Then confirm the pairing cancellation by briefly re-pressing the middle of the button on the wireless switch and the indicator light will turn blue and then switch off. The pairings have now been cancelled. You can now pair this control with new products.
I have purchased a second Home / Away wireless switch. How do I install it?
To add this wireless switch to your existing installation, go to the Home + Control mobile application settings, and launch the “Add a product” installation guide. This wireless switch is installed like a conventional wireless switch, but it is not necessary to tap it against the products to add scenarios. Once added to the installation, it will work exactly like the initial Home / Away wireless master switch. 
I pressed the middle of my Home / Away wireless master switch to start the configuration mode but the indicator lights on some switches have not come on.
Once on the wall, the wireless switches are similar in every way to in-wall switches. But their indicator lights do not turn green during the configuration.
I started the configuration in the Home / Away wireless master switch, but the indicator light on one of the wired products has stayed red or changes to green and then red again. What should I do?
The products display in red when they are not yet configured for your installation. Go through the following steps again: – cut off power at the main circuit breaker and wait doe at least 10 seconds – restore power at the main circuit breaker – press the middle of the wireless master switch’s button until the indicator light briefly displays in green and then switches off. – wait for the wired product in question to change to continuous green.
I want to connect a light controlled with an impulse relay. What should I buy?
To connect a light controlled with an impulse relay, you must first buy: – 1 connected starter pack – 1 connected lighting micromodule + 1 or several wireless light switches or 1 connected lighting micromodule (only if you keep your existing push buttons).
I want to pair a wireless switch to a wired product: but after tapping, the wired product does not flash blue.
Check that the indicator light on the wired product is a continuous green to indicate that the installation is in configuration mode. If this is not the case, start the configuration mode by pressing the middle of the Home / Away wireless master switch until its indicator light briefly turns green, and then turns off. Finally, repeat the pairing process: hold your finger down on the button on the wireless switch you want to pair, quickly tapping three times with this wireless switch on the corner of the wired product that you want to control.
I want to pair a wireless switch with a wired product: but after tapping, the wireless switch does not flash blue.
Ensure that you have correctly removed the battery’s protective strip to power the wireless switch. Then press the wireless switch to activate it. Finally, repeat the pairing process: hold your finger down on the button on the wireless switch you want to pair, quickly tapping three times with this wireless switch on the corner of the wired product that you want to control.
I want to use several Wake-up / Sleep wireless switches to have different Wake-up / Sleep scenarios for various rooms. Is this possible?
No, if you have several Wake-up/Sleep wireless controls, they will work in the same way. The Wake-up/Sleep scenarios are pre-set and can be customised in the Home + Control application settings. 
I was in configuration mode and the indicator lights on the wired products, which were on in continuous green, just switched off. What should I do?
The indicator lights on the wired products are on in continuous green for the entire duration of the configuration mode. They switch off when the configuration mode automatically ends after 15 minutes. In order to relaunch the configuration mode, press the middle of the button on the Home / Away wireless master switch, until its indicator light briefly lights up green, then release. The indicator lights on the wired products light up in continuous green. You can continue with your installation.
I would like to have a connected switched power outlet. What should I buy?
To have a connected switched power outlet, you must first buy: – 1 connected starter pack – 1 connected power outlet + 1 or several wireless light switches.
I would like to have a two-way connected light switch. What should I buy?
To have a two-way connected light switch, you must first buy: – either 1 connected home starter pack – or 1 connected starter pack + 2 wireless light switches and 1 connected lighting micromodule – or 1 connected starter pack + 1 wireless light switch + 1 connected light switch (with dimmer option).
If there is a power cut, will my "...with Netatmo" installation still work?
In the event of a power cut, connected “…with Netatmo” power outlets and switches no longer function like conventional unconnected power outlets and switches. However, the products are designed to function again as soon as the power comes back on, and go back to the state they were in before the power cut. Please note that the gateway power outlet Control can take a few minutes to reconnect to the Internet and be accessible again via the application.
If there is an Internet outage in my home, will my Range" with Netatmo installation continue to work?
If you are cut off from the Internet, “…with Netatmo” power outlets and switches will still work. During the outage: – You can’t control your installation via the Home + Control application or change the settings. – You can however continue to use the wireless switches normally and activate your “Away”, “Home”,”Wake-up” and “Sleep” scenarios via the latter. – The Home App from Apple remains operational as soon as the local connection to the Router is maintained. You will automatically find all the features as soon as the Internet connection comes back on. Please note that the Control power outlet may take a few minutes to reconnect.
Is it possible to connect a multi-socket with several electrical devices to the connected socket?
You can connect a multi-socket powering several electrical devices and appliances to the same connected socket. However, make sure that the total power does not exceed the maximum authorised power of 3680W. The connected socket has protection which, above 16A, will cut out automatically, thus ensuring maximum safety. N.B. All of the devices powered by the multi-socket will be controlled simultaneously.
Is it possible to create additional scenarios?
With your wireless switches and in your Home + Control application, there are a maximum of 4 scenarios: Away, Home, Wake-up, Sleep. These scenarios are pre-set and can be customised in the application settings.
Is my gateway power outlet Control identical to the other power outlets?
Yes, the gateway power outlet Control is identical to the other connected power outlets. It can be controlled via the Home + Control App and controlled via the paired wireless light switches. You can control this power outlet using the ON/OFF functions. In the application, you can view it in the room of your choice.
Is the Arteor with Netatmo" solution compatible with my current Arteor finishing plates?
For both new and renovated properties, Arteor with Netatmo products are compatible with all Arteor finishing plates. Your connected power outlets and switches can be easily installed to replace existing flush-mounted power outlets and switches without modifying the installation. They can be integrated perfectly into your interior and your decoration without any visible modification from the outside. For two-gang plates, only a centre distance of 71mm is acceptable.
Is the Arteor with Netatmo solution compatible with all roller shutters on the market?
The Arteor with Netatmo solution is compatible with roller shutters with a mechanical or electromechanical stop, controlled by a standard wired switch for roller shutters. Important, you must be able to connect the neutral. They are not compatible with motors directly controlled by radio remote control. To check this, refer to the roller shutter instructions.
Is the solution compatible with Legrand's other connected products?
To date, only the products in the Arteor with Netatmo connected ranges can be part of the solution.
Is the solution compatible with other brands' connected products?
To date, only the products in the Arteor with Netatmo connected ranges can be part of the solution. It will soon be possible to add some other brands’ connected products.
Is there a limit to the number of accounts which can be invited to share the same installation?
There is no limit to the number of guest accounts in the Home + Control application. As a user of the installation, you can invite people close to you to share control of your installation (for example your children, housekeepers, your neighbours during your holidays, etc.).
Is there a maximum distance between a wireless control and the wired products that it controls?
The wireless switch can control products which are not directly within its range. Just ensure that the wireless switch is installed less than 10 metres from the closest Arteor with Netatmo wired product. To ensure that the wireless switch is close to the installation, keep it in the desired location and test it works before securing it.
Is there a maximum distance between my installation's products?
Yes, connected products communicate between each other by radio, and each of the wired products transmits the signal. It is not necessary to put the products close to the Control Socket. Just ensure that there is no more than 10 metres between two of your installation’s wired Arteor with Netatmo products.
It is not possible to reach the gateway power outlet when configuring from Home + Control.
Check that configuration mode has been launched: the indicator lights of your installation’s wired products must be solid green. If this is not the case, check that the gateway power outlet is correctly powered and restart configuration mode by pressing the centre of the master switch until its indicator briefly lights up in green, then release. If the App still cannot reach the gateway power outlet, turn the power to the gateway power outlet off then on again at the main circuit breaker, then restart configuration mode.
My Arteor with Netatmo installation's gateway power outlet Control has disconnected. What should I do?
If the Home + Control application indicates “Disconnected gateway power outlet Control”: – Firstly check that the installation is not in configuration mode. Make sure that the indicator lights for the installation’s wired products are not a continuous green. If this was the case, briefly press the middle of the Home/Away general control button to exit the configuration mode. – It is likely that the gateway power outlet Control is not correctly powered. Having cut off the power at the main switch, check the Control power outlet’s electrical connections. If the gateway power outlet Control is correctly powered, the problem is definitely your Wi-Fi network: – No Wi-Fi signal: the gateway power outlet Control is disconnected from your application each time the Wi-Fi network doesn’t work. Always keep your Internet or Wi-Fi router powered. – A weak Wi-Fi signal:  make sure that the Wi-Fi signal reaching the gateway power outlet Control is sufficiently strong. To check this, test the reception quality of the Wi-Fi signal using a smartphone where the gateway power outlet Control is located (See: The Wi-Fi signal in the mobile application for the gateway power outlet Control is weak. What should I do?)
My gateway power outlet Control is not available to be paired with the HomeKit.
Make sure that the installation has not already been completed using a different iTunes account, e.g. with the iPhone of a friend or family member. – If a friend or family member has already installed the products using their iPhone, they must send you an invitation so that you can share access to the products via the HomeKit. Ask your friend or family member to go:      – either into the Home + Control application settings, select “Manage my home” > “Name of the home” > “Invite…”.      – or into the Home App from Apple: Apple assistance Once an invitation is accepted, you can see the installation in the Home App from Apple. – If this is not the case, and it is the first iCloud account to access the installation, reboot the Wi-Fi and HomeKit settings stored in the gateway power Outlet Control (see “How do I reboot a HomeKit?”).
My Google Assistant informs me that my product "is not currently accessible".
Your Google Assistant cannot control a connected product in your home. Check that your Arteor with Netatmo installation is still connected to the Internet: launch your Home + Control App and check that the selected switch is available on your screen. In the event that your installation is disconnected, please refer to the FAQ “My Arteor with Netatmo installation’s gateway power outlet has disconnected. What should I do?”. In the event that your product cannot be reached, please refer to the FAQ “A product appears as “unreachable” in the application. What does that mean?”.
My products are correctly connected and have already been linked to HomeKit, but they do not work normally in the Home App from Apple application.
If the applications that use HomeKit do not work optimally, you need to check the data synchronisation: 1. Disconnect the gateway power outlet Control, wait at least 10 seconds, and then reconnect it. 2. Wait until the iCloud synchronisation is completed on all peripheral devices that use the same Apple account. Connect the devices to their chargers and restart them to force synchronisation if needed.
My products do not appear in the Home App from Apple. How can I sort this out?
It is possible that your products won’t automatically appear in the Home App from Apple at the end of the installation. This may be the case if, for example, the initial installation of the products was done using the account of a friend or family member or with an Android smartphone. Go to the Home + Control application settings and select “Manage my home” > “Gateway power outlet” > ” HomeKit & Siri”. Follow the instructions in the application to configure the gateway power outlet Control with HomeKit.
My wireless switch briefly flashes red when I press the button. What does this mean?
A wireless switch battery is a CR2032 button cell battery with a lifespan estimated to be 8 years. When you need to replace it, you will receive an alert on your smartphone. The indicator light on your wireless switch will also start to flash red when being used. We recommend that you change the battery within three months. To replace it, remove the plate and follow the directions to disassemble your wireless switch as explained in the instructions.
Should I choose a lighting micromodule or a light switch (with dimmer option)?
A light switch makes it possible to dim “dimmable”-type compatible bulbs, whereas you only have ON/OFF with a micromodule. Check the space available behind the ceiling light or in the flush-mounting box that you want to use.
The HomeKit code flash or code entry stage systematically leads to failure. What should I do?
Make sure that the gateway power outlet Control is properly powered and check that the HomeKit code used is the one used on the gateway power outlet Control device. If this is the case, reboot the gateway power outlet Control (see: How do I reboot the HomeKit?).
The Wi-Fi signal in the mobile application for the gateway power outlet Control is weak. What should I do?
This may be due to too great a distance between the gateway power outlet Control and the Internet router: test it by bringing the router closer to the gateway power outlet Control by plugging it into another power outlet in your home. If this is not possible, you can also install a Wi-Fi repeater so your Internet coverage will reach the gateway power outlet Control.
There is no consumption data yet available in my Home + Control application.
If you have just connected your installation to the Internet, you need to wait for a maximum of 24h before the consumption data is available in the Home + Control application.
Voice control via Siri and the Home App from Apple does not work when I am not at home.
So that your product can be remotely controlled with Siri and via the Home App from Apple, when you are not at home, you need to have an iPad version iOS 10.0 or more recent or an Apple TV version tv0S 10.0 or more recent. 1. Configure your iPad or your Apple TV as a HomeKit concentrator. 2. Configure iCloud on Apple TV or iPad with the same account as the one used for the Home + Control application on your iPhone. N.B.: the synchronisation of iCloud can take several minutes once the configuration is done.
What about the confidentiality and security of my Arteor with Netatmo installation's data?
The Arteor with Netatmo devices collect personal data and are regulated in terms of the PROTECTION OF PERSONAL INFORMATION ACT (POPI ACT).
What are Google Assistant and Google Home?
Google Assistant is the intelligent personal assistant developed by Google. It is integrated into multiple platforms (smartphones, connected speakers, TVs, cars, etc.) and enables connected products in the home to be controlled by voice. Google Home is a connected speaker that uses voice control for the home, and integrates Google Assistant.
What are the default scenarios of Home / Away and Wake-up / Sleep wireless switches ?
Once the physical installation has been completed, you can test the preset “Home”, “Away”,”Wake-up”, “Sleep” scenarios, which can be activated using the dedicated wireless switches. The “Home” and “Wake-up” scenarios switch on all of the power outlets. The “Away” and “Sleep” scenarios turn off all of the lights. You can also customise these scenarios via the Home + Control application. Go to the application settings and select “Personalize my scenes”.
What are the prerequisites before starting an Arteor with Netatmo connected installation?
Do you want to control your home remotely with the Arteor with Netatmo solution? To do this, you will need to: – have a Wi-Fi connection via your Internet router – have an iPhone or iPad with iOS 9.0 or higher or a smartphone which is compatible with Android 5.0 minimum – install the Arteor with Netatmo connected starter pack – download the free Home + Control mobile application which will enable you to configure and control your Arteor with Netatmo connected installation.
What are the prerequisites for using HomeKit?
You need to have an iPhone or iPad iOS version 10 or more recent . The installation must also have been done with the Home + Control application.
What are the prerequisites for using the Home + Control application?
The Home + Control application works with an iPhone or iPad with iOS 9.0 or higher or a smartphone which is compatible with Android 5.0 minimum.  You must also have installed your connected products and starter pack beforehand. Make sure you have a Wi-Fi connection via your Internet router. ​
What is Amazon Alexa and Amazon Echo?
Alexa is a smart personal assistant developed by Amazon that enables voice interaction between you and the internet enabling, among other things, voice communication with your Legrand connected home. Amazon Echo are voice-commanded connected speakers for homes that have Amazon Alexa.
What is the expected responsiveness on the control of my products via the Home + Control application?
The control of your products via the Home + Control application requires: – either the Wi-Fi connection: for this, connect to a Wi-Fi network with your smartphone. – or the 4G connection when you are out of range of a Wi-Fi network: activate your mobile data with your smartphone. Check the quality of the connection to the Internet with your smartphone (4G or Wi-Fi). Some latencies can be detected when this connection is poor quality. If the connection to your smartphone is good, check that the Control power outlet’s Wi-Fi signal is sufficient. Otherwise, see: “The Wi-Fi signal in the mobile application for the gateway power outlet Control is weak. What should I do?”
What is the maximum number of products which can be paired with a wireless switch?
Each wireless switch can be paired with up to 20 products. Wireless light switches can control light switches (with dimmer option) and/or micromodules and/or power outlets. The wireless switch for roller shutters will only control connected switches for roller shutter.
What is the role of the bleeder?
The bleeder makes it possible to address any incompatibility issues that the light switch (with dimmer option) may have with some bulbs. Installation of the bleeder is mandatory. Install it even if the switch works normally at first sight with the bulb used.
What notifications will I receive on my smartphone?
Legrand has defined the notifications that “…with Netatmo” will send to your smartphone in order to keep you informed about what is happening in your home when you are not there: – “Low battery” invites you to replace your wireless switch’s battery within 3 months – “Product unreachable” when a connected power outlet or switch in your installation can’t be connected, alerting you to a possible limited power cut or blackout affecting your installation – “Gateway power outlet disconnected” alerting you to a possible Internet cut or power cut affecting your Arteor with Netatmo installation Via the Home + Control application, you also have the option of activating or deactivating a “Forgotten Light” alert when a light stays on for more than 6 hours (e.g. in a windowless room or one rarely passed through, etc.).
What should I check before activating my light switch's dimmer option?
You must check that the bulb used is a “dimmable”-type compatible bulb in accordance with the directions in the light switch installation instructions. If this is not the case, change your bulb before activating the dimmer option.
What types of electrical devices can be connected to the connected power outlet?
The Arteor with Netatmo connected power outlet is a conventional 16A power outlet. You can connect all types of electrical devices and appliances to it. However, make sure that you do not exceed the maximum authorised power of 3680W. The connected power outlet has protection which, above 16A, will cut out automatically, thus ensuring maximum safety.
When and how do you change a wireless switch battery?
A wireless control battery is a CR2032 button cell battery with a lifespan estimated to be 8 years. When you need to replace it, you will receive an alert on your smartphone. The indicator light on your wireless control will also start to flash red when being used. We recommend that you change the battery within three months.
When configuring from the Home + Control application and when using the guided installation of products by room, an error message appears and I cannot then place the products in the rooms.
Check that the configuration mode is no longer activated: the indicator lights on the wired products must be off. If this is not the case, press and hold the center of the master switch briefly then release. The indicator lights on the wired products will turn off. Make sure that the gateway is correctly powered and that your smartphone has an adequate Wi-Fi signal. Then click on “try again” on the pop-up error message that appears.
When configuring from the Home + Control application and when using the guided installation of products by room, my product doesn't appear in the room during detection.
Check that the quality of the Wi-Fi signal on your smartphone is always adequate in the area where you are situated. If the connection is not good, the product may take up to 10 seconds to appear.
Where can I buy Arteor with Netatmo products?
Arteor with Netatmo” products are available at these Accredited Distributors
Where can I download the Home + Control application to control an Arteor with Netatmo installation?
The Home + Control mobile application is free and available to download from Google Play and the App Store.
Where can I find my product's serial number?
You can find the serial number on a label stuck on the back or on the side depending on the product. If you have configured your installation via the Home + Control App, the number is also available in the application settings: select “Manage my home” and choose the product that you want to identify.
Where can I get new removable stickers for my wireless switch?
Arteor with Netatmo products & accessories, including removable stickers, are available from Accredited Distributors.
Where can I see the battery level of my wireless switches?
The information about the battery level of your wireless switches is accessible in the Home + Control App: go to settings, select “Manage my home”, then “wireless switches”.
Where should I install the gateway power outlet Control?
The gateway power outlet Control is installed in the same way as a conventional 2P+E power outlet in a standard depth (40mm) flush-mounted box. It can be installed as a replacement for an existing power outlet using hooks or screws. If an Internet Router is already in the home, check the quality of the Wi-Fi signal in the chosen location using your smartphone. If there is no Internet Router yet, choose a place near a fibre or telephone outlet which will be used for the Internet Router.
Where should I install the Home / Away wireless master switch?
Place the Home / Away wireless master switch at the entrance to your home, e.g. near to the front door. You can either fit it in an existing flush mounting box using screws, or attach it directly to the wall using the removable stickers provided.
Where should I install the Wake-up / Sleep wireless switch?
You can place the Wake-up / Sleep wireless switch wherever you want. For example, you can put it by your headboard if you want to turn off the lights in your home, including those in your room, before you fall asleep. Another example would be to position it near to where you exit the main common areas, if you want to turn off the lights and the multimedia devices in these spaces when you go to bed. The Wake-up / Sleep wireless switch attaches to the wall using the removable stickers provided, but can also be installed using screws.
Which products can be controlled by the wireless light switch?
The wireless light switch can only control the “…with Netatmo” range connected power outlets, micromodules and light switches. To control a light micromodule: – pair a wireless switch with a micromodule To have a switched power outlet, pair the wireless switch with a connected power outlet. To have a two-way light switch: – pair the wireless switch with a connected light switch – or use two wireless light switches and pair them with the same micromodule. You can also centralise control of your lighting by pairing the wireless switch with several power outlets, micromodules and light switches.
Which products can be controlled by the wireless switch for roller shutters?
This wireless switch can only control switches for roller shutter in the Arteor with Netatmo range. You can pair it with several switches for roller shutter in order to have a centralised control for roller shutters.
Who can help me to install my Arteor with Netatmo products? Where can I find an Accredited Installer for my electrical work?
For your electrical work, contact an Accredited Installer near you. These professionals will answer all of your questions and will know the best way to accomplish any connected electrical installation projects that you may have.
Why do my connected switches for roller shutters not appear in the Home App from Apple?
Connected switches for roller shutters are not compatible with Apple HomeKit. The shutters they control therefore do not appear in the Home App from Apple and cannot be controlled via Siri.
Why do my scenarios not appear in the Home App from Apple?
The “Away”, “Home”, “Wake-up” and “Sleep” scenarios are not automatically duplicated in the Home App from Apple. However, in the Home App, you can create customised scenarios which enable you to control both Arteor with Netatmo products and other HomeKit products.
Why do my wireless switches not appear in the rooms featured in the Home + Control application?
Only wired products appear in rooms in the Home + Control application. The wireless switches are not themselves featured in rooms because they can control products in different rooms. They are however visible in the application settings, by selecting “Manage my home”, “wireless switches”. For example, you can see their battery levels.
Why is it necessary to activate geolocation during the installation?
The Home + Control App continuously informs you about your electrical installation’s consumption and its cost. The geolocation of your smartphone is only used during the installation and is necessary to complete the installation. It makes it possible for the Home + Control App to know which country your installation is in and automatically identify the currency applicable to your country.
Will the Home + Control application work on my smartphone?
The Home + Control application requires an iOS 9-compatible iPhone or iPad or a smartphone which is compatible with Android 5.0 or more recent.
With what types of Wi-Fi networks can the gateway power outlet Control be configured?
The gateway power outlet Control can only be configured with a personal Wi-Fi network. It cannot access the Internet via a public Wi-Fi network (hot-spot) or via a company Wi-Fi network that filters the ports. It is compatible with the 802.11 b/g/n Wi-Fi standards if the network security settings are set as WEP, WPA or WPA2 Personal.​